Ramadan 2025
As the holy month of Ramadan approaches, the Malaysian Immigration Department has announced adjusted operating hours for its service counters nationwide. These changes ensure that services remain accessible while accommodating the needs of both staff and the public observing fasting during the sacred month.
Operation Hours for Immigration Counters
The operational hours vary by region, with adjustments for different states in Malaysia:
1. WP Putrajaya, WP Kuala Lumpur, WP Labuan, Selangor, Negeri Sembilan, Melaka, Pahang, Perak, Perlis, Pulau Pinang, Johor, Sabah & Sarawak:
- Monday to Friday: 8:00 AM – 4:00 PM
- Friday Break Time: 12:30 PM – 2:30 PM
2. Kelantan, Terengganu & Kedah:
- Sunday to Wednesday: 8:00 AM – 4:00 PM
- Thursday: 8:00 AM – 2:30 PM
Weekend Passport Issuance Counters
To accommodate the public’s travel needs, 15 passport issuance offices will remain open on weekends during Ramadan. These branches will operate on Saturdays from 8:00 AM – 12:30 PM at the following locations:
- Menara Ikhlas, Putrajaya
- Kelana Jaya, Selangor
- Kajang, Selangor
- Puchong, Selangor
- Shah Alam, Selangor
- Lumut, Perak
- Kuala Selangor, Selangor
- Kuala Kubu Bharu, Selangor
- Wangsa Maju, Kuala Lumpur
- Jalan Duta, Kuala Lumpur
- Ayer Keroh, Melaka
- Seberang Jaya, Pulau Pinang
- Taiping, Perak
- Teluk Intan, Perak
- Kulim, Kedah
UTC Immigration Counter Operating Hours
For those requiring services outside of regular working hours, Urban Transformation Centres (UTCs) in all states will continue to operate daily (Monday – Sunday) from 8:00 AM to 4:30 PM.
Efficient Services During Ramadan
The adjusted schedule aims to balance operational efficiency with the needs of government employees and the public during Ramadan. Malaysians planning to visit the immigration offices for passport renewals or other services are advised to check the latest updates on the official Immigration Department website (www.imi.gov.my) or follow their social media channels for real-time announcements.
MYExpats Center Operation Hours
Counter Operation and Collection Hours: 9:00 a.m – 3:30 p.m (Monday – Friday)
Call Centre Operating Hours: 9:00 a.m – 4:00 p.m. (Monday – Friday)
Break Times & Closure:
- 1:00 p.m – 1:30 p.m (Monday – Thursday)
- 12:15 p.m – 2:45 p.m (Friday)
- Closed on Weekends & Public Holidays
For further assistance, please e-mail at:
- Employment Pass, Professional Visit Pass, and related passes: helpdesk@myxpats.com.my
- Residence-Pass Talent (RP-T): rptcare@myxpats.com.my
- Returning Expert Programme (REP): rep@talentcorp.com.my
By providing extended weekend services at selected branches and maintaining accessibility through UTC centers, the Immigration Department ensures that all citizens can efficiently manage their immigration-related affairs during the fasting month.
