FWD Insurance Berhad

Introduction

FWD Insurance Berhad is redefining the insurance experience in Malaysia, combining modern products with technology-driven services to make insurance simple, transparent, and accessible. Their mission is to provide protection that meets the evolving needs of individuals and businesses alike.

Company Overview

As part of the FWD Group, one of Asia’s fastest-growing insurers, FWD Malaysia offers a comprehensive portfolio of life, general, and corporate insurance solutions. Their approach emphasizes simplicity, innovation, and customer-centricity.

Highlights:

• Wide range of personal and business insurance products
• Strong focus on digital solutions for policy management
• Reliable customer service and claims support
• Active participation in corporate social responsibility initiatives

History and Legacy in Malaysia

Originally operating as Gibraltar BSN Life Bhd, the company rebranded to FWD Insurance Berhad to align with a vision of simplifying insurance and enhancing customer experience. Over the years, FWD has built a strong reputation for trust, transparency, and innovation in the Malaysian insurance market.

Personal Insurance Solutions

FWD provides insurance options tailored to individuals and families:

Car Insurance

Coverage includes protection against accidents, theft, and third-party liability, with flexible plans to suit various needs.

Travel Insurance

Designed to protect travelers from medical emergencies, trip cancellations, lost luggage, and other travel disruptions.

Personal Accident & Health Insurance

Covers accidents, hospitalization, and critical illnesses, providing financial security during unexpected events.

Home and Property Insurance

Protects homes and property against fire, natural disasters, burglary, and other liabilities.

Business and Corporate Insurance Solutions

FWD supports businesses with tailored insurance products such as:

• Group employee benefits
• Corporate liability insurance
• Business interruption coverage
• Professional indemnity insurance

These solutions help businesses manage risks, safeguard employees, and maintain operational continuity.

Partnerships and Collaborations

FWD Malaysia collaborates with banks, financial institutions, and strategic partners to provide broader access to its insurance products and enhance convenience for customers.

Digital Innovation and Customer Experience

FWD emphasizes technology to simplify insurance processes:

• Online purchase and policy management
• Digital claims submission
• Mobile and web-based customer support

These innovations make it easier for customers to access insurance whenever they need it.

Corporate Social Responsibility (CSR) Initiatives

FWD actively contributes to community welfare through programs supporting education, health, and environmental sustainability. These initiatives reflect the company’s commitment to social responsibility and positive community impact.

Why Malaysians Choose FWD

• Innovative and customer-friendly insurance solutions
• Transparent policies and claims processes
• Convenient digital tools for managing insurance
• Trusted reputation and reliable support

Contact Information

Address: Level 20, Mercu 2, No. 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur
Phone: 03-2298 2000
Website: www.fwd.com.my

Conclusion

FWD Insurance Berhad stands out in Malaysia for its commitment to innovation, customer service, and comprehensive insurance solutions. By offering a wide range of personal and business coverage, FWD continues to provide Malaysians with reliable protection and peace of mind.